Students Association - Induction


Congratulations on your role working within the Students’ Association. This is your Induction checklist. Please read the sections below to find out some key information about working for the Students’ Association.

CitySA is the Students’ Association that exists within City of Glasgow College that is run for students, by students. We organise campaigns on behalf of students on key issues within the College and ensure their voices are represented within key committees. You might have seen us working with Class Reps to help improve the learning experience or working on various charity, environmental or mental wellbeing activities and events.


As soon as a student enrols with the College, and providing you are aged 16 or over, you are automatically a member of the Students’ Association. This means you have constant representation throughout the year and can engage with our volunteer and paid positions.

First and foremost, our students inform our work! We gather ideas and feedback from students throughout the year and wherever possible put them into action. Our students can influence our work through the Class Rep System, by using MyVoice or simply by emailing a suggestion to our inbox. The student voice has been used to outline our Strategic Plan for the next three years and steers the direction of CitySA’s Operational Plan each year.


As we work in partnership with the College, our work is also underpinned by their aims and objectives, be it through our contribution to the College Strategic Plan or the completion of Student Experience Strategy aims. Everything we do is measured against the Framework for the Framework for the Development of Strong and Effective College Students' Associations in Scotland, a best practice tool for Students’ Associations across the country.

As already mentioned, we work closely with the College to improve the student experience and have a well-established Student Partnership Agreement that guides much of this work. We have student representation across a variety of Working Groups and Committees here at the College, including the Board of Management, allowing us to influence change at all levels.


We are very fortunate to work with some amazing external partners across the sector. The National Union of Students work to campaign on nationwide student issues through the creation of policy and lobbying of governments. Sparqs are the sector lead on student representation systems and provide us with consultation and training opportunities every year to improve our Class Rep System. We also work closely with other Students’ Associations and Student Unions including those that attend the Glasgow Student Forum, all working on improving the lives for every student in Glasgow.

Your Role

Improving the lives of others: All of our roles work to promote and enable the work of the SA, where the core aim is to improve the student experience through championing the student voice. Be it supporting students to take part in social activities or encouraging students to feedback on their learning experiences you will work towards making a real difference in students’ lives.


Building up Work Experience: Whether it’s areas of your chosen career or simply a chance to improve your core skills - engaging in the SA is a fantastic way to build on your Work Experience and improve your employability for the future. If you have a particularly area of work you would like to develop let the team know and they will strive to accommodate your request.


Making Connections: Working with the SA is a fantastic way to not only make friends for life but also to make key network connections for your future endeavours. Make sure to engage with team activities wherever you can and keep an eye on your email for further networking opportunities (such as conferences or events).
Every Student Staff member, Student Officer, and volunteer is assigned a point of contact, or coach, to support them throughout their time working with CitySA. Your coach will meet with you on a regular basis to discuss your progress, what you need help with and agree short term actions for you to complete.


In addition to support from your coach you can expect to receive guidance from everyone at CitySA, we are always happy to assist you and encourage you to stay in regular contact with us. Make sure to join in our Coffee Mornings when you can, in order to meet and get to know the wider team.

You should expect to receive on the job training throughout your time with us, with support offered by your coach and the wider CitySA Team. You also have access to our Knowledge Hub which includes an expansive set of “How to Guides” designed to make you more effective in your role.


Additional training opportunities are made available over the course of the year, delivered by in house team members and external colleagues. Training in the past has included; Mental Health First Aid, How to run effective meetings and Group Work Facilitation skills. Training dates are sent through email so make sure to check regularly for updates.

The success of CitySA is built on its great reputation for working with others and providing a thriving environment for innovative new ideas. In order to continue this success, CitySA has its own Code of Conduct which all Students’ Association representatives are bound to uphold.


It is your responsibility to make yourself aware of the standards set out in this Code and to adhere to these at all times. Whenever there is any doubt, you should seek advise from the SA Coordinator. You can read the CitySA Code of Conduct in full by clicking here and scrolling to Schedule Five on page 19.


Every piece of work carried out by the SA has its own work plan which outlines; a timeline for completion; who is doing what and what is hoped to be achieved. If you are leading on a piece of work, you will be expected to update your own work plan and share it with those involved who will be expected to offer updates on progress. There are guides on how to create and manage work plans in the how to section of the Knowledge Hub. If you are every unsure as to what you are doing or why you are doing it check the work plan or ask your coach to go through it with you.


Due to the amount of work undertaken by the SA every year this is split up into designated teams called project teams to manage. There are also often working groups set up to run short term projects such as LGBT History Month. All of our teams and groups then feedback into the Student Parliament on progress and seek necessary approval where relevant (e.g. spending money).


All work is included within the operational plan which is agreed by the presidential team at the start of each year and drives our work. This means any new pieces of work, over the course of the year, also needs to be approved. In the first instance this would be done at a project or team meeting then taken to Student Parliament for final sign off. Just like existing work, all new work requires a work plan before it can be approved.


If you ever have questions on how we work, please contact the Students Association Coordinator.
To manage how we use our resources effectively there are several SA and College procedures that are used such as: requesting catering, booking spaces, requesting promotional materials, etc. All of these are outlined in our How To Guides but if you require further assistance you should ask your coach for support.


As far as working within the team we currently meet remotely using a combination of Microsoft Teams and Zoom and will typically meet during office hours. All of our work plans are stored in a shared drive for multiple members to access and are saved on excel spreadsheet. If you require access or are having problems accessing, please ask you coach for assistance.
If you are unable to undertake your role as expected (due to illness or an emergency) you should alert the Students’ Association as soon as possible and no later than an hour before you are due to start. Please contact your coach and with an update.


If you require time off in advance please agree this with the SA Coordinator and your coach at least one week before you wish to be off, this is to allow us time to arrange cover for you.

If you ever come across a challenge that you are unable to overcome yourself, you should contact any member of the team for support. This could be something small like missing resources for setting up an event or something a bit trickier such as managing a student complaint, the team will always help you.


If you require immediate assistance contact the SA office on 0141 375 5322 or come straight to one of our offices (if possible). Regardless of who helps you at the time, please update your coach with what happened, at your next meeting so learning can be recorded for the future.

Our SA Spaces are typically always staffed so you should be able to access face to face support during our opening times, which are Monday to Friday from 9am to 5pm.


We have two Office Locations, one based at City Campus and one at Riverside. The best way to get in touch with us is by emailing us - or by calling 0141 375 5322.

Policy and Procedure

The CitySA Constitution, its schedules and appendices are at their most basic, the rules for running the Students’ Association. They cover areas such as; how to run elections, who can make decisions on financial spends and our Code of Conduct (see above). All Student Officers should read the Constitution and understand how it directs their work.


The Constitution and its schedules/appendices can be read in full by clicking here.

CitySA adopts the College’s Health and Safety policy along with its supporting procedures. All staff and student members should be familiar with their Health & Safety responsibilities as well as Fire drill protocol, you can access a reminder here


To ensure the safety of our staff and students whilst they engage with our activities, we complete Risk Assessments on all our work. These are then submitted to and approved by the Health and Safety Team. Your coach (and/or wider SA Team) will advise you if you are required to complete a Risk Assessment against any work you are completing and advise you on how to do this.

Equality, Diversity & Inclusion are extremely important here at City of Glasgow College and it is expected that all staff and students will have completed their relevant module. If you have not done so yet, please complete as soon as possible, the student module can be accessed via My City.


Here at CitySA we strive to represent all our students which means our activities must be accessible to all. To ensure this we carry out Equality Impact Assessments against all our work, measuring their accessibility to different protected groups (e.g. Disability). Your coach (and/or wider SA Team) will advise you if you are required to complete an Equality Impact Assessment against any work you are completing and advise you on how to do this.

The purpose of this Policy is to outline the commitment of City of Glasgow College in its duty to safeguard children, young people and vulnerable adults who may be at risk of harm, abuse, neglect, exploitation, discrimination or extremism – you can read the policy in full here


As a Students’ Association representative it is your responsibility to alert a member of the Staff Team of any serious concerns you have about the welfare of any student or students you are working with. The staff member will consider the information you have provided against this policy and decide on a course of action.

As we regularly deal with our students’ personal data (e.g. the collection of registers), all our Students’ Association representatives should be mindful of General Data Protection. It is essential that any personal information gathered is kept secure and up to date.


This means if you are working with hard copies (hand written registers, sign up forms, etc.) these should be handed into the office as soon as possible for safe storage. If you are working with information digitally this should be saved in a secure space (a password protected drive, SA Drive, etc.), you must never transfer personal data on a mobile device such as a pen drive. Any digitally stored personal data should be passed over to staff before the end of the year.


For more information on Data Protect you can click here for the College policy or ask a member of the SA team.

All CitySA spending is completed through the College financial systems and is subject to the College’s procurement Policy. In short, it states that purchases can only be made with approved College suppliers providing the relevant approval has been given by a member of management. The Students’ Association also has guidelines on how spending decisions are made outlined in its constitution


If you believe that a spend will need to be made to complete your work, please seek guidance from your coach or the SA Coordinator as soon as possible. It can take a few weeks to get approval on new spending and even further time to have new suppliers added to the College system.

City Campus

Students’ Association
City of Glasgow College
Second Floor
190 Cathedral Street
G4 0RF
t: 0141 375 5322

Riverside Campus

Students’ Association
City of Glasgow College
Ground Floor
21 Thistle Street
G5 9XB
t: 0141 375 5600

City of Glasgow College

Registered Charity No: SC036198

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