Accessibility Statement

This accessibility statement applies to the citysa.co.uk website:

This website is run by City of Glasgow College Students’ Association (CitySA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email -  citysa@cityofglasgowcollege.ac.uk
  • call -  0141 375 5322

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: citysa@cityofglasgowcollege.ac.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can visit the Students’ Association at City of Glasgow College on Level 2 at City Campus, or the Ground Floor at Riverside Campus.

Technical information about this website’s accessibility

CitySA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Focus indication is lost when moving through the navigation menu and keyboard users cannot expand collapsed menus to see the links that are being navigated through. This fails WCAG 2.1.1 Keyboard (A) and 2.4.7 Focus Visible (AA). We are working with our website provider – MSL to fix this issue.

For keyboard users, the navigation order of the nav bar content on all pages may not match what is expected or visible, though users should be able to navigate through this to the main content. This fails WCAG 2.4.3 Focus Order (A) and 2.4.7 Focus Visible (AA). We are working with our website provider – MSL to fix this issue.

On each page there is sidebar navigation to help users find what they are looking for as part of the main content. Unfortunately this sidebar content is navigated to after the main content. This fails WCAG 1.3.1 Info and Relationships (A) and 2.4.3 Focus order (A). We are working with our website provider – MSL to fix this issue.

On many elements across the website, focus indication is present but is not very visible for any users that may have issues perceiving colour or other visual impairments. This fails WCAG 2.4.7 Focus Visible (AA). We are working with our website provider – MSL to fix this issue.

There is no skip to content functionality on this website, so keyboard users must tab through the navigation section of each page in order to reach the main content. This fails WCAG 2.4.1 Bypass Blocks (A). We are working with our website provider – MSL to fix this issue.

Across the website are a large number of images and icons which link to other pages of the website or to external sites. These link images are often not descriptive and will be hard to understand for some screen reader users. Further to this, on some pages across the website there are text links which are not descriptive and say things like “click here”. This fails WCAG 2.4.4 Link Purpose (A). CitySA have created a working group to address these issues and will be resolved by July 2021.

On many pages the heading structure is not hierarchical and many headings do not have text making them an issue for supporting screen reader users with navigation. This fails WCAG 1.3.1 Info and Relationships (A) and 2.4.6 Headings and Labels (AA). CitySA have created a working group to address these issues and will be resolved by July 2021.

Page titles across the website accurately describe which page they are on but do not always reference the website. This should not dramatically affect users. This fails WCAG 2.4.2 Page Titled (A). CitySA have created a working group to address these issues and will be resolved by July 2021.

Across the website in areas such as search and login, there are contrast issues because of the orange and white colour scheme used on some elements. Some headings across pages also fain contrast requirements because of the blue used. This fails WCAG 1.4.3 Contrast Minimum (AA). CitySA and MSL are working together to resolve these issues.

Some of the images across the website do not have appropriate alt text such as Instagram images, some logos and content available through the Canva interactive slideshows. This can seriously affect user understanding of content on the page such as with information regarding the staff awards which is primarily displayed using images. This fails WCAG 1.1.1 Non-text Content (A). CitySA have created a working group to address these issues and will be resolved by July 2021.

On the home page is a carousel which causes several issues. Its movement cannot be stopped. Many of the images contain text, poor links and no alt text. This fails WCAG 1.1.1 Non-text Content (A), 1.3.3 Sensory Characteristics (A), 1.4.5 Images of Text (AA), 2.2.2 Pause, Stop, Hide (A) and 2.4.4 Link Purpose (A). We are working with our website provider – MSL to fix this issue.

ISSU content presents particular difficulty for screen reader and keyboard users. This fails WCAG 1.3.1 Info and Relationships (A), 2.1.1 Keyboard (A) and 2.4.7 Focus Visible (AA). We are looking into alternatives to ISSUU to ensure interactive documents are fully accessible for users.

On several of the website forms such as for making an appointment, student survey requests, booking SA space or the advertising form, the user input fields are not correctly associated with labels. This would make it significantly difficult for screen reader users to complete this form. This fails WCAG 3.3.2 Labels or Instructions (A). CitySA and MSL are working together to resolve these issues.

On several of the website forms such as for making an appointment, student survey requests, booking SA space or the advertising form, error messages are not persistent, do not identify all fields with errors or always give enough useful information on how to resolve the error. There is not always indication as to what fields are mandatory andcompleting these forms may be difficult for some users. This fails WCAG 3.3.1 Error identification (A) and 3.3.3 Error suggestion (AA). CitySA and MSL are working together to resolve these issues.

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope of the accessibility regulations

Portable Document Format (PDF) and other documents

Some of our PDFs and Word documents are essential to providing our services. By July 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix historical council meeting minute documents published before 23rd September 2018.

Any new PDFs or Word documents we publish will meet accessibility standards.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23rd September 2020. This content is also exempt from the regulations.

We have chosen to produce this accessibility statement in advance to support our users and our requirements under the Equality Act 2010 and Public Sector Equality Duty.

What we’re doing to improve accessibility

City of Glasgow College Student’s Association is doing the following to improve accessibility:

  • Working closely with MSL, our website provider to improve navigation on the site, which in turn improves accessibility and the user experience.
  • CitySA have created a working group to address key issues on the site such as alt text, interactive documents, PDF’s and forms.
  • We will work with THE College Brand & Communications team to ensure all future imagery is accessible to the user.

Preparation of this accessibility statement

This statement was prepared on Friday 14th May, 2021.

This website was last tested on 10/05/2020. The test was carried out by All Able Ltd.

All pages of the website were tested along with a sample of the documents from each area of the website.

City Campus

Students’ Association
City of Glasgow College
Second Floor
190 Cathedral Street
Glasgow
G4 0RF
t: 0141 375 5322

Riverside Campus

Students’ Association
City of Glasgow College
Ground Floor
21 Thistle Street
Glasgow
G5 9XB
t: 0141 375 5600

City of Glasgow College

Registered Charity No: SC036198


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